Terms and Refund Policy
Last updated November 11, 2026
These terms apply to the Mutuals Chrome extension and this website (“Mutuals”, “we”, “us”). By installing or using Mutuals you agree to them. If you don’t agree, please don’t use Mutuals. Questions: mutuals.support@gmail.com.
1. What Mutuals does
Mutuals shows you who follows the Instagram account you’re signed into, who that account follows, and how those lists change between scans. It works inside your own signed-in instagram.com tab or with a data file you download from Instagram. Mutuals only unfollows accounts you chose, either one per click or in an auto-unfollow you started, and never follows anyone.
2. Your responsibilities
- Use Mutuals only with Instagram accounts you own or are authorized to manage.
- You’re responsible for how you use Instagram, including following Instagram’s own terms. Instagram doesn’t officially support third-party tools. Scanning very often, or unfollowing many accounts quickly, can cause Instagram to temporarily limit your account. We pace scans gently and warn you about unfollow pace, but we can’t control how Instagram responds.
- Don’t use Mutuals to harass anyone, to collect data about other people for resale, or to try to break, overload or reverse-engineer our server.
- You must be at least 13 years old, and old enough to agree to these terms where you live.
3. Credits
- A scan uses 1 credit for each unique account in your followers and following lists. An account that appears in both counts once. The exact cost is shown before you confirm a scan.
- New users get free welcome credits once per install and once per Instagram account.
- Credits are a prepaid license to use Mutuals. They have no cash value, can’t be transferred or resold, and can’t be exchanged for money except as described in the refund policy below.
- Credits don’t expire while Mutuals is offered. If we ever shut Mutuals down, we’ll give at least 30 days’ notice and refund unused paid credits on request.
- Credits are tied to your Mutuals install. If you remove the extension or clear its data, we may not be able to recover your balance. Email us and we’ll do our best.
4. Payments
Credit packs are one-time purchases in US dollars, processed by Stripe. There is no subscription and nothing renews automatically. Prices are shown in the extension and on our website before you pay, and any applicable taxes are shown at checkout.
5. Refund policy
- Unused credits: if you haven’t used any credits from a pack, you can ask for a full refund within 14 days of purchase.
- Failed scans: credits are charged only after both lists have loaded. If a scan fails after that, its credits are returned automatically. If that didn’t happen, contact us and we’ll restore them.
- Problems with the service: if Mutuals didn’t work for your account (for example, Instagram blocked the scan before you could use your credits), contact us within 30 days and we’ll refund the unused part of your purchase or restore your credits.
- Used credits aren’t refundable except where the law requires.
- Accidental or duplicate purchases: contact us within 14 days and we’ll refund the duplicate.
To request a refund, email mutuals.support@gmail.com with the email address on your Stripe receipt and the date of purchase. Approved refunds go back to your original payment method, usually within 5–10 business days. The matching credits are removed from your balance. Nothing in this policy limits rights you have under consumer protection law where you live.
6. Changes to Mutuals
Mutuals depends on how Instagram works, and Instagram can change at any time. If a change stops live scans from working, we’ll try to fix it quickly, and you can always import your Instagram data file instead. We may update features, prices for future purchases, or these terms. If we change the terms in a meaningful way, we’ll update the date above and note it in the extension.
7. No warranty
Mutuals is provided “as is”. We work hard to make results accurate, but lists depend on what Instagram returns. An account that “unfollowed” you may actually have been deactivated, renamed or restricted. We don’t guarantee that Mutuals will always be available or error-free.
8. Limitation of liability
To the extent the law allows, we aren’t liable for indirect or consequential losses, or for actions Instagram takes on your account. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim.
9. Ending use
You can stop using Mutuals at any time by removing the extension. We may suspend access for abuse of the service, such as attempts to fake payments or create free credits. In that case, unused paid credits are refunded unless the abuse involved those purchases.
10. Trademarks
Instagram is a trademark of Meta Platforms, Inc. Mutuals is an independent product and isn’t affiliated with, endorsed by or sponsored by Instagram or Meta.